Business process outsourcing

A multinational Australian-based financial services company was looking to outsource its business processes to reduce cost. Whilst working with that company on this project, the following successes were achieved:

  • The outsourcing strategy was crystallised, involving the engagement of relevant internal stakeholders to lock down risk mitigation strategies, costing and practical roll-out initiatives.
  • Assisted the project manager with the outsourcing project by participating in the Target due diligence, drafting the Master Outsourcing Agreement and conducting the Legal drafting and negotiations with the Target.
  • Assisted the project manager with the people strategy for the outsourcing project, including advising on best-practice processes for staff restructures and role-rationalisation.

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